Frequently asked questions
What Atend is, what it records and never touches, and how it counts the hours every other tracker drops.
The basics
- What is Atend?
- Atend is an automatic time tracker built for working with AI. It runs in the background, sorts your workday into three states (Engaged, Attending, and Away), and exports clean timesheets you can bill or report. You never start a timer, and it captures metadata only: no keystrokes, no screenshots.
- What is the "Attending" state, and why does it matter?
- Attending is the time you spend waiting on a running AI agent, like a 40-minute agent run you're supervising without touching the keyboard. Other time trackers read no keystrokes as idle and drop that time, even though it's real, billable work. Atend recognises a running agent and counts that time, while still leaving out the time you genuinely stepped away.
- How does Atend track time automatically?
- A lightweight desktop agent reads signals on your machine: whether there's recent input, which app is in focus, and whether an AI agent is running. It sends that metadata to Atend, which reconstructs your day. There's nothing to start or stop. You only confirm a day before it becomes an invoice.
- Which operating systems does Atend support?
- Atend runs on Windows today, via a lightweight desktop agent that installs in a couple of clicks and updates itself. macOS support is planned.
Privacy & trust
- Is Atend surveillance or bossware?
- No. Atend stores metadata only: whether you were active or idle, the name of the app in focus, and whether an AI agent was running. It never stores keystrokes, screenshots, or the content of your work. That's what makes the hours trustworthy for everyone involved. On a team, each member sees their own data, a manager sees totals and never content, and time only counts when work was actually happening.
- What data does Atend collect, exactly?
- Atend collects activity metadata: input idle/active state, screen lock/unlock, the foreground application's name, and whether a known AI agent is running. It never collects keystrokes, screen contents, files, or the text of your work. Raw signals can be auto-deleted on a retention schedule you set; your tracked time and invoices are kept.
- Can my employer see what I typed or which websites I visited?
- No. There is no keystroke log and no screenshot capture in Atend, so there is nothing of that kind to see. Team views show durations and project totals, not the content of anyone's work.
Billing & teams
- Can I invoice clients from Atend?
- Yes. Approved billable time exports to a clean, rounded timesheet (CSV today, with branded PDF invoices on the way), and rounding follows each client's policy. You approve a day, or a whole month at once, before any time becomes an invoice.
- How much does Atend cost?
- Atend has three plans in EUR. Free is €0 and includes 1 client, 2 projects, 14 days of history, and the full capture engine. Solo is €14/month with unlimited projects and history plus invoicing. Team is €16/user/month with a shared workspace and fair team views. No credit card is needed to start.
- Who is Atend for?
- Atend is for anyone who works alongside AI agents and needs an accurate record of their hours. That's freelancers and consultants who bill by the hour, and small teams who want a fair, trustworthy count of the time everyone worked: developers, designers, writers, and agencies. It's especially useful when agent-attending time, the hours you supervise a running agent, keeps vanishing from other trackers.
- How is Atend different from Toggl, Harvest, or activity trackers?
- Atend is fully automatic and counts the time you spend attending a running AI agent, which manual timers (Toggl, Harvest) miss because you forget to start them, and which activity trackers drop as idle. It is metadata-only, so the hours it reports are accurate and both freelancers and teams can trust them.
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